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Trengo is not an Enterprise ticketing system like Freshdesk. We don’t separate our omnichannel from our help desk solution because that doesn’t make sense. Instead, we offer one platform for all customer engagement.
Trengo focuses on an all-in-one conversation-based platform. Unlike Freshdesk we don’t believe in handling individual tickets. We’re making sure that via one inbox your team can easily navigate all engagement.
Using strong functionalities and modern channels like WhatsApp and live chat to support customers with conversation-based messaging.
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When you choose an alternative to Freshdesk you want relevant onboarding that's to the point. From channel functionalities to integration set-up and automation tip & tricks for fast teamwork.
Our personalised support will ensure your team understands your new platform fast and you will be up and running quickly.
Let’s cut a long story short: Trengo is the affordable freshdesk alternative. Our platform was built to make life for SMBs easier, and that includes our pricing plans too. They’re not complex like Freshdesks’.
Trengo’s most popular SMB package starts at €27 per user/per month.
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Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.
This is what ex-Freshdesk users shared with us
I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
It makes it easier for us to work daily, especially in the tick feature, which is great, in addition to the automatic response to all e-mails In addition to the questions and answers section
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll choose the best alternative to Freshdesk.
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