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Trengo is not an Enterprise ticketing system like Freshdesk. We don’t separate our omnichannel from our help desk solution because that doesn’t make sense. Instead, we offer one platform for all customer engagement.
Trengo focuses on an all-in-one conversation-based platform. Unlike Freshdesk we don’t believe in handling individual tickets. We’re making sure that via one inbox your team can easily navigate all engagement.
Using strong functionalities and modern channels like WhatsApp and live chat to support customers with conversation-based messaging.
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When you choose an alternative to Freshdesk you want relevant onboarding that's to the point. From channel functionalities to integration set-up and automation tip & tricks for fast teamwork.
Our personalised support will ensure your team understands your new platform fast and you will be up and running quickly.
Let’s cut a long story short: Trengo is the affordable freshdesk alternative. Our platform was built to make life for SMBs easier, and that includes our pricing plans too. They’re not complex like Freshdesks’.
Trengo’s most popular SMB package starts at €27 per user/per month.
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Focus on meaningful contact. Make your customer engagement platform and the affordable price work for your SMB. So your team can turn tickets into conversations.
This is what ex-Freshdesk users shared with us
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Trengo is a fantastic chat service that has transformed my communication with customers. The straightforward platform allows me to manage all my conversations in one place.
We don’t talk about tickets but about conversations. And we think you do too. That’s why we’re certain that fully informed you’ll choose the best alternative to Freshdesk.
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